Customer Services Manager (order-to-cash)

R13 Recruitment are partnering a well-established and internationally operating consumer brand in their search for a Customer Services Manager to lead their UK customer service function - within a specific Order-to-Cash remit.This is a fantastic opportunity for an experienced order-to-cash expert to join a growing and evolving business, overseeing both B2B and direct-to-consumer operations. This newly created position will play a pivotal role in driving service excellence, leading operational improvements, developing teams and enhancing the overall customer journey across multiple channels.The successful candidate will oversee a well-established team while working collaboratively with international colleagues to enhance processes, customer experience and large-scale operational performance.Working hours are full time, Monday to Friday - based just outside of Thetford with hybrid working available. Salary is offered at £45,000 - £50,000 DOE plus an additional bonus paid out quarterly. The CompanyThis innovative and customer-focused organisation has built a strong reputation within its market, combining high-quality products with a genuine passion for customer experience. With continued growth across the UK and international markets, the business is investing heavily in its people, systems and customer operations to support future success. This role offers the opportunity to join a people-focused organisation where operational leadership, continuous improvement and customer ..... full job details .....