Customer Services Manager

and#(phone number removed); Berkshire Office-based (5 days per week initially, moving to hybrid model) and#(phone number removed); £55,000 + Benefits Are you an experienced Customer Services Manager who enjoys building high-performing teams, improving processes, and delivering outstanding customer experiences in a fast-paced commercial environment? We''re looking for a proactive and commercially minded Customer Services Manager to lead our UK Customer Services function across our sustainable brands. This is far more than a traditional customer service role. You''ll lead a busy in-house team supporting both consumer and commercial customers, balancing day-to-day operational excellence with continuous improvement in a business that''s constantly evolving. The Opportunity Our Customer Services team supports a diverse customer base, from consumers looking for advice on choosing the right product through to commercial customers managing power garden and DIY equipment and ongoing warranty requirements. As the business continues to grow and new products, services and brands are introduced, you''ll play a key role in ensuring the customer experience remains seamless while driving improvements to processes, communication and service delivery. What you''ll be doing Leading and developing a team of 10 Customer Service professionals. Ensuring an exceptional customer experience across both B2C and B2B channels. Managing a high-volume operation handling phone and email enquiries entirely ..... full job details .....