Customer Services Manager

Customer Services Manager

-32,000 to -35,000 per annum, Permanent, Full-time 40 hours per week Monday to Friday, Flexible start and Finish times, BS15 Kingswood Bristol, Pension, Bonus, Free Lunch, Parking and Holidays

Our client are a leading manufacturing business, with a solid customer base and due to ongoing growth they are currently seeking a customer services manager to join their business. Working as part of a small team, this is a hands on role where you will be working with and leading a team to deliver excellent results and grow as the business grows. Duties will include:

• Leading the customer services team to deliver exceptional customer services to clients
• Oversee all aspects of customer services operations
• Drive continuous improvements within the department
• Ensuring that customer services standards are upheld, including setting KPIs and ensuring they are met and process''s within the team are upheld
• Monitoring and reviewing performance
• General department reporting for senior management
• Managing escalated customer queries and resolving

The successful customer services manager will have:

• Team Leadership / hands on management experience in supporting, leading, developing and being a mentor to a customer services team
• Customer services excellence focused
• Experienced in performance monitoring
• Process improvement experienced
• E-commerce platforms experience would be beneficial
• Holding ERP and CRM systems user experience

If you are looking for an opportunity to grow, to step up in your career or continue at a managers level, don''t miss out on this fantastic opportunity. Our client have been established for over 40 years and are well established within their industry. This is an exciting time to join a team orientated business with continued drive to further grow.

Benefits include :

• Fantastic salary of -32,000 to -35,000 per annum
• Full time working hours
• Free Lunch, daily
• Profit Share Bonus
• 23 days Holiday plus Bank Holidays
• On site Parking with free electric car charging
• No bank holidays, No weekends
• Modern office Environment

You can also apply directly to (url removed)

Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy.