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Contract

Customer Services Manager

Greater Manchester
money-bag £150 - £300/day
Posted Yesterday

Interim Customer Services Manager - (Crewe, On-site 4/5 Days a Week)

Duration: 3 Months
Location: Crewe, Cheshire
Engagement Type: Contract

We are seeking an experienced Customer Services Manager to support our financial services operation for a short-term engagement. The successful candidate will play a critical role in maintaining operational excellence across customer service, regulatory standards, and strategic oversight.

Key Responsibilities:

  • Lead and support customer-focused operational teams in a high-paced environment
  • Oversee complaint resolution, claims processing, and payment handling
  • Manage scopes of work relating to consumer duty, fraud prevention, and complaints handling
  • Collaborate with senior management and executive teams to align operational activities with strategic goals
  • Analyse and enhance KPIs, reporting structures, and operational efficiency
  • Utilise Salesforce within a customer service or operational context
  • Leverage MI for performance and insight-driven decision making
  • Contribute to the implementation of new technologies and digital tools
  • Support transformation initiatives within the operational function

Essential Experience:

  • Extensive background in customer service operations such as call centres, claims or complaints departments
  • Proven experience in a financial services environment
  • Strong understanding of regulatory frameworks including consumer duty and fraud prevention

Desired Skills:

  • Experience in large-scale transformation programmes
  • Proven ability to implement new technologies to improve operations
  • Background in operational use of Salesforce
  • Analytical skills in MI utilisation and KPI optimisation
  • Strategic thinking with previous exposure to executive-level collaboration

Of you would be interested in learning more about this opportunity, please apply with your CV and I will be in touch!

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