Customer Services

Customer Service Representative - Are you enthusiastic about delivering exceptional customer service and building strong relationships? We are seeking a committed Customer Support Representative (CSR) for a varied and interesting role in this aviation parts repair organisation.Key Responsibilities:Customer and Supplier Support: Serve as the Single Point of Contact (SPOC) for our customers, fostering open communication and providing timely updates on orders and repairs.Customer Engagement: Directly interact with customers to address inquiries, deliver work order statuses, and fulfil their needs while adhering to established service standards.Sales Collaboration: Partner with the Senior Commercial Officer to achieve departmental sales targets, identify new business opportunities, and maximise sales potential.CRM Management: Develop and sustain strong customer relationships, monitor open orders, and maintain accurate records of customer interactions.Complaint Handling: Address customer complaints, report quality issues, and offer feedback regarding non-conformance reports.Contract and Invoice Assistance: Provide support with contract queries, resolve invoicing issues, and ensure effective credit control processes.Task Management: Complete all assigned responsibilities promptly and accurately, ensuring compliance with customer and departmental deadlines.When necessary, you may also assist the Procurement Team by:Ordering aircraft parts and materials in accordance with ..... full job details .....