Customer Services Executive

We are seeking a proactive and relationship-driven Customer Success Manager to join our client''s growing team.Working within a small team of Customer Success Managers, you will play a key role in building lasting customer relationships, providing ongoing post-sale support and ensuring clients gain maximum value from the services provided.This is a varied role combining customer support, account management and relationship development, with opportunities to strengthen partnerships and contribute to business growth.Key ResponsibilitiesAct as a key point of contact for customer enquiries, escalations and ongoing support, ensuring queries are resolved efficiently.Build and maintain strong, long-term relationships with customers and strategic partners, developing an understanding of their needs and objectives.Manage the customer onboarding process, delivering tailored training sessions, live demonstrations and feature walkthroughs.Conduct regular customer check-ins and business reviews, gathering feedback and identifying opportunities to improve satisfaction and retention.Develop collaborative relationships with external service providers, vendors and strategic partners.Work closely with third-party partners and internal operations teams to resolve complex account issues.Collaborate with the Sales team to support customer renewals and strengthen existing relationships.Identify opportunities to grow existing accounts through upselling and cross-selling, while developing ..... full job details .....