Customer Services Coordinator

Customer Services Coordinator Flexible Shift Patterns Liverpool, Estuary Business Park Full-Time On-site Salary: £26 28k (DOE) + Performance bonusHours: Full time, working any 5 days from 7 on a rotating shift pattern. Shifts vary between 6am and 8pm.The ChallengeAs a Customer Services Coordinator at Tyrenet, you ll play a vital role in delivering fast, reliable, and friendly, first-class service to our customers. You ll be the first point of contact, supporting our 24/7 operations, powered by a dedicated team and a trusted network of tyre partners nationwide. We combine reliable customer service with operational excellence to deliver results for our clients across logistics, transport, and commercial vehicle fleets.The ApproachWe re looking for someone who thrives in a fast-paced environment, is passionate about delivering excellent service, and enjoys solving problems under pressure. Using our internal systems, you ll manage inbound calls, assess each situation, and coordinate the most appropriate solution through our trusted tyre partner network, keeping customers informed throughout.You ll be part of a supportive, team-focused environment where attention to detail and customer care make a real difference.Key Responsibilities Handle incoming calls from customers, providing reassurance and clear communicationUse internal systems to log and manage cases efficientlyCoordinate roadside assistance with external tyre partnersMonitor progress and keep customers updated ..... full job details .....