Customer Services Coordinator

Customer Services Coordinator Full-Time - On-site- Days and WeekendsLiverpool, Estuary Business Park - Free onsite parkingSalary: £26 - 28k (DOE) + Performance bonusTyrenet are looking to increase their coverage over a 24-hour period so there is some flexibility required on shift patterns. Expected work patterns include working 5 days per week, with days off in lieu for weekend days worked.Shifts vary between 6-3 and 8-5 during the week and 6-2 and 2-10 at the weekends. The ChallengeAs a Customer Services Coordinator at Tyrenet, you''ll play a vital role in delivering fast, reliable, and friendly, first-class service to our customers. You''ll be the first point of contact, supporting our 24/7 operations, powered by a dedicated team and a trusted network of tyre partners nationwide. We combine reliable customer service with operational excellence to deliver results for our clients across logistics, transport, and commercial vehicle fleets.The ApproachWe''re looking for someone who thrives in a fast-paced environment, is passionate about delivering excellent service, and enjoys solving problems under pressure. Using our internal systems, you''ll manage inbound calls, assess each situation, and coordinate the most appropriate solution through our trusted tyre partner network, keeping customers informed throughout.You''ll be part of a supportive, team-focused environment where attention to detail and customer care make a real difference.Key ResponsibilitiesHandle incoming calls ..... full job details .....