Customer Services Coordinator

Are you an experienced Customer Services Coordinator who is looking to join a growing company? Our client is seeking a candidate who is passionate about delivering a fantastic service to clients and coordinating administration within the business.

The Customer Services Coordinator will:

• Make sure contact with clients via emails, calls, social media etc are handled correctly
• Work towards company policy and procedures
• Record all calls and comments onto the companies database
• Work with the wider teams to make sure a fantastic service is delivered and all clients get what they need
• Provide administrative support for the department
• Carry out satisfaction calls to customers
• Handle and respond to all customer correspondence
• Update weekly reports for managers
• Attend meetings with the team when required

To be considered for the Customer Services Coordinator position you will:

• Have previous customer services experience within an office environment
• Maintain outstanding communication skills both written and verbal
• Work with confidence and be understanding to clients needs
• Be flexible and adaptable
• Work well under pressure and towards tight deadlines

In return our client offers great benefits, a hybrid working policy and free parking!