https://jobs.co.uk/job/customer-services-cm-travel-recruitment--47781406-4f43-432a-a536-fef4000cc8d5 RSS feed for Customer services at C&M Travel Recruitment. en-gb Fri, 19 Jun 2026 17:10:35 GMT https://jobs.co.uk/job/customer-services-cm-travel-recruitment--47781406-4f43-432a-a536-fef4000cc8d5 https://jobs.co.uk/job/customer-services-cm-travel-recruitment--47781406-4f43-432a-a536-fef4000cc8d5 Fri, 19 Jun 2026 11:51:37 GMT Location: London | Salary: 26000.00-26000.00 Annual | Type: Permanent | Guest services executive - Required for this luxury travel company based in South West London. Hybrid role, 25/28k plus bonus and great benefits. Experience wise they are looking for someone with a year plus customer services experience within the travel industry. Ideally with some cruise knowledge Guest services executives duties-To be responsible for responding to all pre and post cruise enquiries and correspondence from guests, either by telephone, email, or letter-Demonstrate a sense of urgency depending on the volume of enquiries and adapt and prioritise as required. - Maintain the highest level of written communications for pre and post travel correspondence. - Provide information which is 100% accurate and which addresses 100% of the guest''s questions during each contact. - Investigate and resolve all complaints in accordance with company processes and industry guidelines, in a timely and fair manner, to achieve the best possible outcome for both guest and business. - Allocate compensation based on company standards, to the approval of the relevant management. - Identify potential problems relating to guest service and proactively work to find solutions to enhance the guest... Permanent