https://jobs.co.uk/job/customer-services-cm-travel-recruitment--4629a6a7-85b7-4f08-9da0-7b16ba23bb7e RSS feed for Customer services at C&M Travel Recruitment. en-gb Fri, 12 Jun 2026 17:46:59 GMT https://jobs.co.uk/job/customer-services-cm-travel-recruitment--4629a6a7-85b7-4f08-9da0-7b16ba23bb7e https://jobs.co.uk/job/customer-services-cm-travel-recruitment--4629a6a7-85b7-4f08-9da0-7b16ba23bb7e Fri, 12 Jun 2026 11:52:28 GMT Location: London | Salary: 26000.00-26000.00 Annual | Type: Permanent | Guest services executive - Required for this luxury travel company based in South West London. Hybrid role, 25/28k plus bonus and great benefits. Experience wise they are looking for someone with a year plus customer services experience within the travel industry. Ideally with some cruise knowledge Guest services executives duties-To be responsible for responding to all pre and post cruise enquiries and correspondence from guests, either by telephone, email, or letter-Demonstrate a sense of urgency depending on the volume of enquiries and adapt and prioritise as required. - Maintain the highest level of written communications for pre and post travel correspondence. - Provide information which is 100% accurate and which addresses 100% of the guest''s questions during each contact. - Investigate and resolve all complaints in accordance with company processes and industry guidelines, in a timely and fair manner, to achieve the best possible outcome for both guest and business. - Allocate compensation based on company standards, to the approval of the relevant management. - Identify potential problems relating to guest service and proactively work to find solutions to enhance the guest... Permanent