https://jobs.co.uk/job/customer-services-claims-handler-cps-group-uk-limited--024740d3-9baf-4b9c-bba6-fa0eba62a7ed RSS feed for Customer Services / Claims Handler at CPS Group (UK) Limited. en-gb Tue, 06 Oct 2026 19:18:18 GMT https://jobs.co.uk/job/customer-services-claims-handler-cps-group-uk-limited--024740d3-9baf-4b9c-bba6-fa0eba62a7ed https://jobs.co.uk/job/customer-services-claims-handler-cps-group-uk-limited--024740d3-9baf-4b9c-bba6-fa0eba62a7ed Mon, 05 Oct 2026 23:00:00 GMT Location: Cardiff | Salary: £24500/annum | Type: Permanent | Customer Services / Claims Handler (Travel Insurance) Cardiff - 2 days a week onsite Salary starting from -24.5k pa + benefits CPS Group are working with a well established insurance organisation based in the heart of Cardiff. Due to continued growth, they are looking to hire a Claims Handler to join their Travel Insurance Claims Team. The role doesn''t require any previous experience, full training is given and there is excellent scope for long term career development. In this role you will focus primarily on email-based claims handling, with some phone interaction from time to time. You''d be managing your own caseload, handling travel insurance claims from start to finish, assessing validity, identifying potential fraud indicators, negotiating settlements, and ultimately ensuring customers receive a smooth and fair claims experience. Hours are Mon to Fri. 9am - 5.30pm (37.5 hours per week) with 2 days per week required in the Central Cardiff office. Some duties you will be carrying out: Provide high level of customer services throughout the claims process Assess liability and indemnity on the claim Identify and refer fraud indicators Negotiate settlement of claims Experie... Permanent