Customer Services & Data Officer

Customer Services & Data Officer
Byfleet
Salary: -30,000 - -32,000 per annum
Maternity Cover Contract - Full time - Flexi time
Are you passionate about delivering exceptional customer service and keeping data accurate, organised and actionable?
We''re looking for a highly organised Customer Services & Data Officer to join a collaborative and friendly team on a maternity cover contract. This varied role combines customer service, data management and event administration, ensuring a seamless experience for participants while maintaining the integrity of the CRM and operational systems.

The Customer Services & Data Officer will:

• Manage CRM data, imports, income processing and data quality.
• Maintain communication preferences and ensuring GDPR compliance.
• Producing reports, audience selections and data insights to support campaigns and events.
• Act as a first point of contact for participants and customers via phone and email.
• Support registrations, online platforms and customer enquiries.
• Prepare event materials, participant communications and operational mailings.
• Coordinate administrative processes and helping events run smoothly.
• Identify opportunities to improve processes, efficiency and service delivery.

• Experience working with CRM systems and data administration.
• Excellent attention to detail and strong organisational skills.
• Proficient Excel skills.
• A customer-focused approach with outstanding communication skills.
• Confidence handling multiple priorities and solving problems independently.
• Experience producing reports and analysing data.
• Knowledge of GDPR and data management best practice.