Customer Services Agent

Customer Services Representative

Cantello Tayler Recruitment are recruiting for a Customer Services Representative to join their client who is based in Staines, Surrey. This is a hybrid role after probation.

Customer Services Representative duties include:

• To provide customer support for the range of products and services, engaging with customers via telephone, live chat and E-mail.
• Log and resolve first line Customer Service fault calls, ensuring attention, resolution and appropriate escalation of reported faults.
• Resolving Provider and Insurer issues
• Understand and comply with Customer Service operating procedure, service level agreements and associated targets.
• Understand and comply with Information Security and Data Protection procedures.
• Support rollout of systems as directed by Team Manager.
• Support, as requested, testing of new systems.
• Assessing call severity and passing to 2nd level support.
• Assist in data gathering required for new customers.
• Support pre-sales and sales activities by handling incoming enquiries from prospective customers.
• Manage specialist acquisition from registration to subscription - by providing support, online training and ongoing communication.

Customer Services Representative required skills, knowledge, and experience:

• MS Office proficient
• A minimum 3 years Customer Service experience
• Excellent telephone manner.
• Strong interpersonal and communication skills.
• Copes well under pressure.
• Flexible approach to work / multi-tasking.
• Works independently without supervision.
• Takes a logical approach to problem solving.
• Empathise with customer situation, using good listening skills
• Strong desire to assist customers.
• Friendly outgoing personality.
• Ability to demystify technical issues using plain language.
• Pro-active and show initiative.

If this Customer Services Representative role is of interest to you, please click apply now or contact Marie Spratley in our Egham office