Customer Services Advisor

Customer Service AdvisorMilton Keynes Temporary to Permanent Full TimeWorking Hours09:00 - 18:00, 5 days per week, including every other weekend OR15:00 - 24:00, 5 days per week, including every other weekendPay: 12.85 per hour, plus a 20% uplift for hours worked after 7pmStart Date: Monday 27th JulyTrainingThe first 4 weeks will be Monday to Friday, either 09:00 - 16:00 or 10:00 - 17:00.You must be available for the full training period and have no holidays booked during this time.The RoleWe are looking for experienced and customer-focused individuals to join a busy Customer Experience Centre in Milton Keynes.As a Customer Service Advisor, you will:Handle inbound calls, emails and live chat enquiriesSupport customers with orders and order-related queriesAdvise on promotions, discounts and offersAssist with delivery queries, returns, cancellations and complaintsDeliver an exceptional customer experience at every interactionAbout YouPrevious customer service experience is desirableExcellent communication skillsProfessional and friendly mannerStrong problem-solving skillsComfortable working in a fast-paced environment Temporary to Permanent OpportunityYou will initially work through Tate Recruitment on a weekly paid timesheet basis during a 3-month probation period. Following successful completion, you will transfer to a permanent contract with no further probation.Permanent BenefitsHybrid working after probationMonthly bonus opportunitiesOvertime available28 days holiday ..... full job details .....