Customer Services Advisor

We are currently supporting a well-established housing organisation in their search for a Customer Services Advisor to join their team on a short-term temporary basis with an immediate start. This is a great opportunity to join a busy, customer-focused environment and make an immediate impact. The Role As a Customer Services Advisor, you will act as the first point of contact for customers, delivering a high standard of service and resolving queries as efficiently as possible. Key responsibilities include:Handling customer enquiries via telephone and digital channelsResolving issues at first point of contact where possibleLogging and tracking repairs using internal systemsProviding accurate information on services and promoting self-service optionsEscalating more complex queries where necessaryManaging sensitive or challenging conversations in a professional mannerAbout You:We are looking for someone who can hit the ground running and thrives in a fast-paced, customer-focused role. You will have:Experience in a customer service or call centre environmentExcellent communication skills, both verbal and writtenConfidence in handling difficult conversationsStrong IT and digital skills, including Microsoft OfficeA proactive, organised approach with good attention to detailDesirable:Experience within housing, repairs or contact centre environmentsExperience handling customer complaintsWhat''s on Offer:Immediate startOpportunity to gain experience within the housing sectorFriendly ..... full job details .....