https://jobs.co.uk/job/customer-services-advisor-mind-support-line-maximus--d7654ce6-a8cb-4ead-a9bb-b3a5f7a2ff53 RSS feed for Customer Services Advisor - MIND Support Line at Maximus. en-gb Tue, 09 Jun 2026 16:35:17 GMT https://jobs.co.uk/job/customer-services-advisor-mind-support-line-maximus--d7654ce6-a8cb-4ead-a9bb-b3a5f7a2ff53 https://jobs.co.uk/job/customer-services-advisor-mind-support-line-maximus--d7654ce6-a8cb-4ead-a9bb-b3a5f7a2ff53 Tue, 09 Jun 2026 11:53:03 GMT Location: Cardiff | Salary: 26228.00-26228.00 Annual | Type: Permanent | Duties and Responsibilities • Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. • Identify and address safeguarding concerns promptly and effectively. • Meet customer service standards and performance goals. • Respond to difficult and sensitive cases with empathy, patience, and resilience. • Deliver information services across multiple channels (telephone, online, email, and live chat). • Resolve service user issues proactively, calmly, and professionally. • Offer guidance, tailored recommendations, and signposting to Service Users. • Follow established processes and adjust to evolving procedures. • Manage confidential information with strict adherence to data protection standards. • Proactively seek and address feedback to drive continuous improvement in role. Qualifications and Experience • Experience performing under pressure and handling demanding situations whilst staying calm and patient. • Experience maintaining high levels of accuracy and attention to detail in all tasks. • Experience collaborating with diverse teams to achieve common goals. • Ability to solve complex problems and deliver solutions in a timely man... Permanent