Customer Services Advisor

£23,842 per annumBromley, KentFull-TimePermanentJoin a team that puts people first.As a Permanent Customer Service Advisor in our client''s Retention team, you will play a key role in supporting customers and Financial Advisers.This is a great opportunity for someone who really enjoys speaking to customers and helping by solving problems, working collaboratively, promoting products and delivering high-quality service in a fast-paced environment.What you''ll be doing:Handling a high volume of inbound calls and enquiries with professionalism and careResponding to customer correspondence via email and letterLiaising with customers, Financial Advisers, and third parties to process instructions and resolve queriesWorking closely with your team to meet service standards and deliver a seamless customer experience.What we''re looking for:A confident communicator with a strong telephone mannerAbility to recognise opportunities to help our customers achieve their financial goals by promoting products.Excellent written and verbal communication skillsGood computer literacy and attention to detailA team player with strong organisational skills and the ability to prioritise effectivelySomeone who enjoys investigating and resolving issuesWhat we offer:£23,842 annual salary25 days holiday plus bank holidays per annumExcellent discretionary annual bonus scheme (circa £1660.00)Contributory pension scheme (up to 15%)Life cover (x4 pensionable salary)Hybrid working after training (1 day week ..... full job details .....