Customer Services Advisor

Are you a customer-focused professional who thrives in a fast-paced transport environment?Do you enjoy managing data, communicating with stakeholders and solving problems in real time?Are you confident balancing multiple priorities while delivering excellent service to customers?Here at GXO, we''re recruiting for a Customer Service Advisor to support our Clicklink operation in Northampton. This is a 12-month fixed-term maternity cover role, working a 4 on / 4 off shift pattern (06:00 - 18:00), where you''ll play a key role in monitoring performance, supporting customer relationships and ensuring smooth communication across the transport network.Pay, benefits and more:We''re offering a salary of £28,393, along with 23 days annual leave (increasing with service), a company-sponsored pension scheme, life assurance, 24/7 access to an online GP service and a comprehensive employee assistance programme. You''ll also gain access to our MyBenefits platform, offering high-street discounts, cashback cards, cycle-to-work schemes and more, alongside opportunities to develop your career within GXO.What you''ll do on a typical day:Monitor delivery performance and driver activity across the network, proactively identifying service risks and escalating issues to ensure consistent service deliveryAct as a central point of communication between transport teams, customers and internal stakeholders, ensuring accurate and timely updates are shared across all partiesManage and maintain ..... full job details .....