Customer Services Advisor

Role: Customer Service AdvisorContract: 3 monthsLocation: Macclesfield, UK (on-site)Working shifts: Monday to Friday (Full time)Working pattern: 8:30am to 5:15 pm (37.5 working hour/week) Job PurposeTo provide a high-quality front-line customer service experience by resolving a broad range of customer enquiries received face to face and via telephone. The postholder will ensure customers receive efficient, professional, and timely support, aiming to resolve enquiries at the first point of contact wherever possible.Key ResponsibilitiesRespond to customer enquiries and service requests received in person and over the telephone in a professional and customer-focused manner.Resolve customer issues efficiently at first point of contact wherever possible, escalating complex matters where appropriate.Accurately update and maintain customer records and service requests using relevant IT systems and databases.Ensure compliance with relevant regulatory, legal, and organisational standards in all day-to-day activities.Handle customer complaints, compliments, and suggestions in line with Council procedures and service standards.Support customers in accessing services and promote self-service options and alternative payment methods such as direct debit where appropriate.Contribute ideas and suggestions to improve customer service delivery and operational efficiency.Work collaboratively with colleagues to ensure continuous service delivery and provide support and cover across the team ..... full job details .....