Customer Services Advisor, Global Investment firm

Ready to take the next step in your career and set yourself apart from traditional Customer Services roles? This is the perfect opportunity to elevate your Customer Services experience and gain exposure to an investment-based environment! We''re looking for a warm and highly empathetic individual to join a people-focused, fast-paced customer service call centre within a leading Global Investment firm. Working within a team-focused environment, that values innovative digital tools, you''ll help customers navigate solutions designed to support their saving and investment needs. You''ll support a range of customers including high-net-worth individuals through to family offices and corporations in account opening, servicing and maintenance. The ideal candidate will be detail-oriented, concise and confident in communication, with the professionalism and composure to support customers through a range of queries and complaints. You''ll be required to work alternating shift patterns over 5 days a week, scheduled in advance, ranging from 8am-8pm- therefore flexibility is essential.What you''ll do:Manage incoming calls from customers, providing general support and aiding with account opening and servicing Support the day-to-day coverage of account maintenance processes and handle escalated customer complaints using a solution focused approach Work in line with established procedures and compliance policies, completing compliance training as scheduled About you:Positive, warm approach ..... full job details .....