Customer Services Advisor

Are you passionate about delivering excellent customer service? East Cambridgeshire District Council has an exciting Customer Services Advisor opportunity!Location: Ely, Cambridgeshire, CB7 4EESalary: 32,046 to 35,570 per annumJob Type: Full time, permanentHours: 37 per week (Monday to Thursday 8:45am to 5:00pm, Friday 8:45am to 4:30pm)Closing Date: Friday 30 October 2026About Us:East Cambridgeshire District Council is a local government organisation serving residents and visitors across the region. We are committed to operating in a responsible and sustainable manner, and have recently been awarded silver accreditation from the Investors in the Environment scheme as well as being ranked 43rd out of 164 on the latest national council climate scorecard.Customer Services Advisor - The Role:Working primarily over the telephone, you will be the first point of contact for residents and stakeholders, providing a friendly, professional and efficient service. You will resolve customer enquiries wherever possible at first contact, and also provide face-to-face reception support and respond to email and online enquiries. Using the council''s customer relationship management system, you will accurately log all customer interactions and undertake associated administrative tasks with full training provided. You will work collaboratively with colleagues to ensure our customers consistently receive an excellent level of service.Customer Services Advisor - Key Responsibilities:- Answer ..... full job details .....