Customer Services Advisor

Your roleWhat you''ll be doingWhat We NeedCorpay is currently looking to hire a Customer Service Advisor within our Allstar Cards division. This position falls under our Corporate Payments line of business, located in Swindon, UK. In this role, you will be retaining customers by managing and exceeding expectations through delivery of a quality service that focuses on our customer centric approach.In this role, you will be reporting to the Customer Operations Team Manager.How We WorkAs a Customer Service Advisor, you will be expected to work in a onsite environment. Corpay will set you up for success by providing:Assigned workspace in officeCompany-issued equipmentFormal, hands-on trainingRole ResponsibilitiesManaging telephone and email enquiries with professionalism, clarity, and urgencyResolving queries accurately and promptly, offering advice and solutions within SLA timeframesLiaising across departments to ensure customer needs are fully metBuilding effective working relationships with customers, suppliers, and internal teamsIdentifying process improvements and feeding these back to support continuous developmentCompleting daily administrative tasks in a timely and efficient mannerPromoting relevant services and solutions to add value to the customer relationshipSupporting service excellence by contributing to decision-making and knowledge sharing across the teamQualifications and SkillsHave proven experience in customer service, preferably in a call center or fast-paced ..... full job details .....