https://jobs.co.uk/job/customer-services-advisor-careline-and-ooh-sovereign-network-group--42cd18af-3542-417b-8678-7b677a7f171e RSS feed for Customer Services Advisor - Careline and OOH at Sovereign Network Group. en-gb Wed, 10 Jun 2026 01:49:14 GMT https://jobs.co.uk/job/customer-services-advisor-careline-and-ooh-sovereign-network-group--42cd18af-3542-417b-8678-7b677a7f171e https://jobs.co.uk/job/customer-services-advisor-careline-and-ooh-sovereign-network-group--42cd18af-3542-417b-8678-7b677a7f171e Wed, 03 Jun 2026 11:53:54 GMT Location: Thatcham | Salary: 10000-500000 Annual | Type: Permanent | SNG (Sovereign Network Group) is one of the largest housing associations in England. We provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as creating thousands of new affordable homes every year. What is a Customer Service Advisor at SNG? Our Customer Service Advisors are at the heart of what we do. The team is the first point of contact for our 200,000 customers. They count on us when they need support, and you will handle and solve their questions. We have a Permanent opportunity to join our team in our Greenham Office. This role will be based on-site, and is not a hybrid role The Role: This role is in our alarm response centre operating a blue light service for our customers 24/7. As our Out of Hours Customer Service Advisor, you''ll answer all incoming customer questions, and when needed make outgoing calls to customers. You''ll help with Housing, Repairs, Complaints, and other matters as needed, following Call Quality guidelines and aiming for resolution. Because of the shift times and transport links to Greenham, a full UK driving licence and your own transport is essential. After training, you may nee... Permanent