Customer Services Advisor

Customer Service AdvisorLocation: ChelmsfordHours: Monday to Friday, 8:00am to 4:00pm, plus every other SaturdaySalary: 12.80 an hourContract: Temporary with the opportunity for a permanent contract Adecco are delighted to be recruiting for a Customer Service Advisor on behalf of our client. This is an excellent opportunity to join a fast-paced, customer-focused business where no two days are the same.As the first point of contact for customers, you will play a key role in delivering an exceptional customer experience. Working within a busy customer service team, you will manage enquiries via email, phone, live chat and instant messaging, ensuring all customer queries are handled efficiently and professionally.Key ResponsibilitiesAct as the first point of contact for customers, providing a professional and friendly service at all times.Manage a high volume of customer enquiries via email, telephone, live chat and instant messaging.Investigate and resolve customer queries relating to orders, deliveries, returns and products.Provide product information and recommendations to support customer needs.Handle customer complaints effectively, identifying suitable resolutions within company guidelines.Prioritise workload to ensure all enquiries are responded to within agreed service levels.Maintain accurate customer records and update internal systems accordingly.Ensure all customer data is handled confidentially and in accordance with GDPR regulations.Liaise with internal ..... full job details .....