Customer Services Advisor

Customer Services Advisor - Guildford 25,000 per annum Our client is looking for a Customer Services Advisor to join a busy and supportive team. This is a fantastic opportunity for someone who enjoys working in a fast-paced environment, building relationships with customers delivering a high standard of service. You will play a key role in managing enquiries, supporting clients, and ensuring customers receive clear guidance and efficient service throughout their journey. Key Responsibilities: Handle new business quotations. Respond to customer enquiries. Manage and respond to customer enquiries received via email and telephone. Issue documentation Support the onboarding of new clients, ensuring correct processes and compliance standards are followed. Assist with training and mentoring new team members where required. Work collaboratively with colleagues across departments to deliver a smooth customer experience. Contribute to ongoing process improvements and problem solving within the team. Support the wider business in achieving new business and service objectives. Complete relevant training and professional development programmes. Experience and Skills Requirements: GCSE grade 5 (or equivalent) in English and Mathematics Strong communication and interpersonal skills Excellent attention to detail and organisational ability A genuine passion for customer service Ability to manage relationships with both customers and business partners Confidence in handling queries and ..... full job details .....