Customer Services Administrator - Part Time

Barker Ross is currently recruiting on behalf of their market leading client for a Customer Services Administrator on a part time basis (the hours will fit into school hours) on a temp to perm basis. Location Alwalton Hill, Peterborough.Customer Services Administrator - Part time. Monday - Friday School hours 13.85 per hour Duties: To provide primary telephone, e-mail and letter support for the UK end users of clients products. Answering consumer telephone calls, e-mails and letters. Liaising with the team as required to provide a seamless service Recording and maintaining information on all consumer queries, problems and warranty issues, Completing a daily log of volumes of contact. Arranging for the despatch of spares and product replacements with the Operations Team or Facilities Manager Arrange for correct paperwork to be available for spares despatched to Europe Updating product knowledge by having regular training with relevant Category and Sales Managers and to assist in training of new team members when required Providing immediate feedback to the Category Management team in the event of frequent instances of problems with the same product so that appropriate remedial action can be taken Provide catering/showroom maintenance cover for the Hospitality Team. This may include providing in-person customer service, including meeting and greeting customers, catering support and showroom cover Providing administrative support for the Trading Team. Providing general support ..... full job details .....