Customer Services Administrator

Customer Service Administrator required for new job opportunity in Matlock , Derbyshire (100% Office Based)-28,000 - -30,000 + Excellent BenefitsFull Time | Permanent | Immediate Start Available

Hays Business Support is delighted to be working exclusively with a growing and well-established organisation based in the Matlock area to recruit a Customer Services Administrator. Due to continued business growth and increasing demand, this friendly and professional team is expanding and looking to appoint an additional member of staff.

This is an excellent opportunity for an experienced administrator who enjoys a busy and varied role where no two days are the same. Working within a small but supportive office environment, you will play a key role in delivering outstanding customer service while providing extensive administrative and coordination support to the wider team.

The organisation offers genuine opportunities for progression and development, making this an ideal role for someone seeking long-term career growth.

Please note: This position is 100% office based in Matlock and would suit candidates living locally or within a reasonable commute from areas such as Chesterfield, Mansfield, Belper, Bakewell, Alfreton, Ashbourne or the surrounding Derbyshire region.

The Role
As Customer Services Administrator, you will be responsible for managing customer enquiries, coordinating schedules and appointments, maintaining accurate records, and ensuring high standards of service delivery at all times.
Key duties will include:

• Providing comprehensive administrative support across the business
• Managing customer communications via telephone and email
• Coordinating appointments, diaries and scheduling activities
• Maintaining accurate records and customer information
• Reviewing documentation and checking information for accuracy
• Liaising with customers and internal colleagues to ensure timely updates
• Managing your own portfolio of customer accounts and enquiries
• Supporting wider business projects and operational activities
• Upholding confidentiality and maintaining professional standards at all times

About You
The successful candidate will be a highly organised and proactive administrator with excellent customer service skills and the ability to manage multiple priorities within a fast-paced environment.
You will ideally have:

• Previous experience within a busy administration, customer service or office support role
• A professional and confident telephone manner
• Excellent communication skills, both written and verbal
• Strong organisational and time-management abilities
• The ability to multitask and prioritise a varied workload
• High levels of accuracy and attention to detail
• Strong IT skills including Microsoft Office applications
• A positive, flexible and team-focused approach

What''s on Offer?

• Salary from -28,000 depending on experience
• 25 days holiday plus bank holidays
• Additional day off for your birthday
• Company pension scheme
• Private healthcare after probation
• Ongoing training and professional development
• Genuine progression opportunities within a growing business
• Supportive and friendly team environment
• Stable and expanding organisation with long-term career prospects

Apply NowThis vacancy is available immediately, with the client keen to interview and secure a candidate for an August or September start. If you are an experienced administrator seeking a new opportunity within a growing business that values its employees and offers future career progression, we''d love to hear from you.Apply today through Hays Business Support to be considered for this confidential opportunity.

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