Customer Services Administrator

Customer Services Administrator Bromley, Kent Full-Time Join a team that puts people first. At Foresters Financial UK, we re proud to deliver exceptional service to our members. As a Customer Service Administrator on a permanent contract, you will be joining our vibrant, supportive, customer service team. You ll play a key role in supporting our customers and Financial Advisers from initial contact through to the end of their contract terms. This is a great opportunity for someone who enjoys speaking to customers, solving problems, working collaboratively, and delivering high-quality service in a fast-paced environment. What you ll be doing: Handling a high volume of inbound calls and enquiries with professionalism and care Responding to customer correspondence via email and letter Liaising with customers, Financial Advisers, and third parties to process instructions and resolve queries Working closely with your team to meet service standards and deliver a seamless customer experience. What we re looking for: A confident communicator with a strong telephone manner Excellent written and verbal communication skills Good computer literacy and attention to detail A team player with strong organisational skills and the ability to prioritise effectively Someone who enjoys investigating and resolving issues If you have financial services experience this is of benefit but it is not essential. Desirable: Previous experience in customer service administration Previous experience ..... full job details .....