Customer Services / Administrator

Receptionist - Admin and Clerical Lewisham Contract £19.10 per hour Our client is looking for an experienced Receptionist - Admin and Clerical Provide professional reception services, offering solution to enquiries and problems, delivering efficient and consistently high levels of Customer Service through meeting, greeting and sign posting visitors, providing advice, triage enquiries as necessary, dealing with vulnerable customers with mental health, assisting customers who have no access to digital systems supporting them with documents for other services, dealing with enquiries and issuing visitors and staff passes. This may relate to visitors, general public, staff, management and Council Members. This is one of many roles we are recruiting for please visit our website colbernlimited co uk To deal with difficult and challenging visitors, identifying safeguarding issues and reporting to the relevant departments in conjunction with Security staff. To always act in a professional and courteous manner Ensuring high levels of Customer Satisfaction and First Contact Resolution to customers and visitors. To effectively handle and respond to customer contact, which could be difficult or relate to emergency situations, undertaking such follow-up work as may be required to ensure a satisfactory conclusion. Ensure ongoing achievement of all Front of House Key Performance Indicators (KPI''s) including Customer Satisfaction and First Contact Resolution. Reducing telephone and ..... full job details .....