Customer Services Account Coordinator

Customer Services Advisor (Pharmacy Background)Location: Hybrid, Cardiff (3 days in the office, Tuesday-Thursday)Salary: £25,000 - £28,000 + benefitsWe are working with a growing healthcare technology organisation that supports pharmacies across the UK. Due to continued growth, they are looking to appoint a Customer Services Advisor to join their support team.This is an excellent opportunity for someone with pharmacy experience who is looking to move away from a customer-facing pharmacy environment and into a Monday-Friday office-based role, whilst still utilising their industry knowledge.Reporting into the Customer Services Manager, you will be responsible for supporting pharmacy customers with a variety of account, order and system-related queries.This is a highly customer-focused position where communication skills, organisation and attention to detail are essential. You''ll work closely with pharmacy teams, helping resolve issues and ensuring customers receive a high level of service.Key Responsibilities Handling inbound customer queries via phone and emailSupporting customers with order-related enquiriesAssisting with account setup, configuration and maintenanceUpdating and managing customer information within internal systemsInvestigating and resolving customer issues efficientlyLiaising with internal teams to ensure customer queries are resolvedMaintaining accurate records and customer dataProviding a professional and responsive service to pharmacy customers What''s ..... full job details .....