£14.92 per hour
About the Role
The Weekend Customer Service - Hybrid role in Milton Keynes offers £14.92 per hour on a part-time, permanent contract. Working every Saturday and Sunday from 12:00pm to 8:00pm, you will handle customer enquiries across phone, email, and social media channels. Your core responsibility is resolving queries promptly and professionally while delivering high-quality support. This position requires strong communication skills, attention to detail, and the ability to manage multiple tasks independently. Hybrid working means splitting time between home and the office. Prior customer service experience is essential, alongside confidence using digital platforms. This role suits those seeking consistent weekend work in a structured support function.
Weekend Customer Service Advisor (Hybrid)
About the RoleWe’re looking for an enthusiastic and customer-focused Weekend Customer Service Advisor to join our client’s growing support team. This hybrid role is perfect for someone who thrives in a fast-paced environment and enjoys helping customers across multiple channels.
Working exclusively at weekends, you’ll play a key role in delivering exceptional customer service via phone, email, and social media, ensuring every enquiry is handled promptly, professionally, and accurately.
Working Hours:
- Saturday: 12:00pm – 8:00pm
- Sunday: 12:00pm – 8:00pm
- Respond to customer enquiries via phone, email, and social media in a timely and professional manner
- Provide outstanding support and resolve customer queries efficiently
- Monitor and respond to social media comments and messages, helping to build strong customer relationships
- Identify potential risks or issues using Outlook and internal systems, taking proactive steps to resolve them
- Maintain accurate customer records and ensure compliance with internal processes and standards
- Work collaboratively with the wider customer service team to deliver a seamless customer experience
- Experience using CRM or ticketing systems (such as Halo) would be advantageous
- Familiarity with social media management platforms (such as Sprout) is beneficial
- Previous customer service experience within a fast-paced environment
- Excellent communication skills, both written and verbal
- Confident handling customer enquiries across multiple channels
- Highly organised, proactive, and able to manage competing priorities
- Professional and empathetic when dealing with sensitive or complex issues
- Hybrid working opportunity
- Comprehensive one-week office-based training
- A chance to make a real impact on customer experience
- Be part of a supportive and growing team
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