Customer Service Unit Advisor

Customer Service Unit Advisor - Northern Ireland Housing Executive Ballymena Join the Northern Ireland Housing Executive in Ballymena as a Customer Service Unit Advisor and provide a high-quality service to customers within a busy contact environment. You will play a key role in handling enquiries, coordinating responses and supporting the delivery of essential services. Apply now to express interest in this role! About the role: £13.69 per hour 37.5 hours per week variable, Monday - Sunday Holidays: 35 days pro rata Duration: Temporary, ongoing Please note closing date for this vacancy is 10am on 21st September 2026 - however you can register your interest for other upcoming vacancies by applying today What you''ll be doing this role: Customer service queries via telephone, providing advice and guidance across a comprehensive range of housing services. Handling follow-up calls, and working in partnership with other to ensure timely resolutions and exceptional service. What you''ll need in this role: Hold a BTEC National Certificate or equivalent Professional or Technical qualification (Level 3) plus at least one year''s relevant customer service or general administrative experience Or Have five GCSEs (Level 2) , or equivalent qualification, plus at least two years'' relevant customer service or general administrative experience Or Can demonstrate three years'' experience in a customer advisor role and can demonstrate ongoing learning through completion of relevant ..... full job details .....