Customer Service

Are you a confident Customer Service Professional with excellent communication skills and a natural ability to engage with people? We are working with our client in High Wycombe, who is looking for a professional and personable individual to join their team for a 3-week temporary assignment this September. The role will involve speaking directly with franchisee owners, conducting satisfaction surveys and gathering valuable feedback about their experiences. You will need to be confident on the telephone, comfortable asking probing questions and able to accurately record and interpret the information you collect. Key Responsibilities Conduct satisfaction surveys with franchisee owners over the telephone Communicate confidently and professionally Ask effective, relevant and probing questions to gather meaningful insights Accurately record survey responses using Excel or similar spreadsheets Review and interpret survey data to identify key themes and trends Maintain accurate records and ensure information is handled professionally Deliver an excellent customer experience throughout every interaction About YouWe are looking for someone who is: A confident and articulate communicator with an excellent telephone manner Naturally curious, with strong questioning and probing skills Comfortable speaking to people at different levels and building rapport quickly Proficient in Microsoft Excel or similar spreadsheet software Comfortable working with data and identifying trends and ..... full job details .....