https://jobs.co.uk/job/customer-service-travail-employment-group--f5b272e1-6fa1-4b2b-b06e-9b35418c04cb RSS feed for Customer Service at Travail Employment Group. en-gb Fri, 03 Jul 2026 20:11:24 GMT https://jobs.co.uk/job/customer-service-travail-employment-group--f5b272e1-6fa1-4b2b-b06e-9b35418c04cb https://jobs.co.uk/job/customer-service-travail-employment-group--f5b272e1-6fa1-4b2b-b06e-9b35418c04cb Thu, 02 Jul 2026 23:00:00 GMT Location: Chailey | Salary: £27000 - £28000/annum discounts, healthcare, free parking | Type: Permanent | Customer Service Circa -27,000 p/a, Monday - Friday, 8am until 4pm, North Chailey, 28 days paid holiday including bank holidays, pension contributions, Health Insurance, office dogs and staff discount on products. The Role We are delighted to be working with a premium brand located in the North Chailey area who are seeking a Customer Service Advisor to join their team. The Customer Service Advisor is responsible for handling the company''s customer service and order processing, working and communicating with team members to ensure customer orders are fulfilled in a timely manner. You will be responsible for: Act as the main point of contact for all customer enquiries via email, live chat and telephone Respond to customers within agreed SLAs, offering professional and solution-focused support Provide product guidance and general advice to customers Manage and resolve customer complaints in line with company procedures Process customer orders, including liaising with the warehouse for timely fulfilment Handle refunds, replacements and credits accurately Process and monitor logistics claims for delayed or damaged deliveries Maintain accurate records of all customer... Permanent