Customer Service Team Manager

Customer Service Team Manager Wigan Permanent Up to £55,000 DOE Hours: Monday to Friday, 8.00am 5.00pmKPI Recruiting are proud to be working with our long-standing client, who are currently looking to recruit a Customer Service Team Manager to join their team on a permanent basis.You will be responsible for: • Ensure compliance with company policies, Quality, Health and Safety, and Food Safety standards. • Manage customer orders from intake to delivery, ensuring accuracy, pricing, and OTIF performance. • Coordinate with production, logistics, and planning teams to meet customer requirements. • Manage key accounts to maximise sales, margin, and service levels. • Handle customer queries including pricing, samples, specifications, and complaints. • Maintain accurate customer and order data in SAP/ERP systems. • Support customer account plans and commercial reporting. • Attend customer reviews and internal commercial meetings (Tier 1). • Promote digital ordering systems and process improvements. • Support root cause analysis and resolution of customer claims. • Work with production teams to improve customer satisfaction and service performance. • Lead, coach, and develop a small customer service team (1 8). • Support training, onboarding, and performance reviews. • Drive continuous improvement in customer service processes and systems. • Support customer engagement activities and retention initiatives.The successful candidate will have: • Experience in a food manufacturing / ..... full job details .....