https://jobs.co.uk/job/customer-service-team-manager-kpi-recruiting--8e93a049-4c5a-4a1f-b148-e158c8d34253 RSS feed for Customer Service Team Manager at KPI Recruiting. en-gb Tue, 26 May 2026 20:55:32 GMT https://jobs.co.uk/job/customer-service-team-manager-kpi-recruiting--8e93a049-4c5a-4a1f-b148-e158c8d34253 https://jobs.co.uk/job/customer-service-team-manager-kpi-recruiting--8e93a049-4c5a-4a1f-b148-e158c8d34253 Mon, 25 May 2026 23:00:00 GMT Location: Hindley | Salary: £55000/annum | Type: Permanent | Customer Service Team Manager | Wigan | Permanent | Up to £55,000 DOE Hours: Monday to Friday, 8.00am–5.00pm KPI Recruiting are proud to be working with our long-standing client, who are currently looking to recruit a Customer Service Team Manager to join their team on a permanent basis. You will be responsible for: • Ensure compliance with company policies, Quality, Health & Safety, and Food Safety standards. • Manage customer orders from intake to delivery, ensuring accuracy, pricing, and OTIF performance. • Coordinate with production, logistics, and planning teams to meet customer requirements. • Manage key accounts to maximise sales, margin, and service levels. • Handle customer queries including pricing, samples, specifications, and complaints. • Maintain accurate customer and order data in SAP/ERP systems. • Support customer account plans and commercial reporting. • Attend customer reviews and internal commercial meetings (Tier 1). • Promote digital ordering systems and process improvements. • Support root cause analysis and resolution of customer claims. • Work with production teams to improve customer satisfaction and service performance. • Lead, coach, and... Permanent