https://jobs.co.uk/job/customer-service-team-manager-cactus-search--21ff327a-7884-42ea-8fba-45040c91cb5f RSS feed for Customer service Team Manager at Cactus Search. en-gb Tue, 25 Aug 2026 16:55:19 GMT https://jobs.co.uk/job/customer-service-team-manager-cactus-search--21ff327a-7884-42ea-8fba-45040c91cb5f https://jobs.co.uk/job/customer-service-team-manager-cactus-search--21ff327a-7884-42ea-8fba-45040c91cb5f Tue, 25 Aug 2026 11:55:38 GMT Location: London | Salary: 10000-500000 Annual | Type: Permanent | We''re Hiring Customer Experience and Sales Support ManagerLondon (Office-Based)Monday to Friday office hours Are you passionate about delivering an exceptional customer experience while leading a high-performing support team? We are working with a growing business within the utilities sector that''s looking for a Customer Experience / Sales Support Manager to lead a small team of 5-10 people, ensuring customers receive outstanding support from point of sale through to aftercare. This is a fantastic opportunity for someone who enjoys improving processes, developing people and creating a customer-first culture. What you''ll be doing: Leading and coaching a customer experience and sales support team Managing the after-sales customer journey for B2B customers Driving service improvements and operational efficiency Working closely with sales and other internal departments Monitoring KPIs, customer satisfaction and team performance Creating a positive, high-performing team environment We''d love to hear from you if you have: Experience leading a customer service, customer experience or sales support team A background in B2B customer operations Strong coaching and people management sk... Permanent