https://jobs.co.uk/job/customer-service-team-leader-work-wales--49146018-6a2b-4d50-9196-bbedcf10dc04 RSS feed for Customer Service Team Leader at Work Wales. en-gb Sun, 26 Apr 2026 13:01:03 GMT https://jobs.co.uk/job/customer-service-team-leader-work-wales--49146018-6a2b-4d50-9196-bbedcf10dc04 https://jobs.co.uk/job/customer-service-team-leader-work-wales--49146018-6a2b-4d50-9196-bbedcf10dc04 Mon, 20 Apr 2026 23:00:00 GMT Location: Cardiff | Salary: £30000 - £32000/annum Depending on Experience | Type: Permanent | Customer Service Team Leader Cardiff to -32k depending on experience We are looking for an experienced and motivated Customer Service Team Leader to join an established business supporting the retail sector. This is a great opportunity for someone who enjoys leading from the front, developing people, and driving high standards of customer service. You will be responsible for the day to day management of the customer service team, ensuring service levels are consistently achieved while fostering a positive, supportive, and fast moving environment. The role Manage and support the customer service team on a day to day basis Monitor and drive performance to ensure KPIs and service targets are achieved Conduct regular coaching sessions to support team performance and development Assist team members with personal development plans and career progression Provide clear performance reports and updates to senior management Identify opportunities to improve processes, efficiency, and service quality Handle escalated customer queries and support the team with complex situations Maintain a positive team culture focused on collaboration and excellent customer outcomes... Permanent