Customer Service Team Leader

Customer Service Team LeaderPeterborough Monday to Friday - Office Based 35,000 - 40,000 Are you someone who enjoys being organised, making a difference, and bringing out the best in others?We''re looking for a passionate and motivated Customer Service Team Leader to join our busy, fast-paced department. Our customers include a wide range of educational institutions - from schools and colleges to universities - and the service we provide genuinely matters.This role is ideal for someone who thrives on being organised and successful, who leads with enthusiasm, kindness, intelligence, and passion, and who wants to build a long-term career where they can add real value.You''ll be leading a small but important team of three customer service advisors, helping them stay focused, responsive, and committed to delivering excellent service. A big part of the role is ensuring enquiries are handled quickly and effectively, while also understanding the why behind customer queries so processes can improve and future enquiries can be reduced.Key ResponsibilitiesSupporting customers with a wide range of enquiries in a professional and helpful wayProviding clear and accurate information about customer ordersTaking full ownership of enquiries and ensuring they are seen through to resolutionLeading a team of three advisors to meet targets and maintain high service standardsEnsuring inbound queries are responded to quickly and effectivelyLeading by example with a positive, "can-do" ..... full job details .....