https://jobs.co.uk/job/customer-service-team-leader-unico-recruitment-london-ltd--8ccf430d-76b7-442b-be4b-ca90658360db RSS feed for Customer Service Team Leader at Unico Recruitment (London) Ltd. en-gb Mon, 17 Aug 2026 16:47:43 GMT https://jobs.co.uk/job/customer-service-team-leader-unico-recruitment-london-ltd--8ccf430d-76b7-442b-be4b-ca90658360db https://jobs.co.uk/job/customer-service-team-leader-unico-recruitment-london-ltd--8ccf430d-76b7-442b-be4b-ca90658360db Mon, 17 Aug 2026 11:51:25 GMT Location: Barnet | Salary: 30000.00-30000.00 Annual | Type: Permanent | To lead and develop a multi-disciplinary team, ensuring the effective delivery of ground rent and leasehold services, high standards of customer service, operational efficiency, and compliance with relevant legislation and policies.Key ResponsibilitiesLead, motivate, coach, and develop the team to achieve departmental objectives and performance targets.Manage workloads, monitor KPIs, and conduct quality audits to maintain service standards.Oversee customer communications and resolve complex enquiries, complaints, and escalated cases.Ensure operational systems and records are accurate and maintained.Identify and implement process improvements to enhance efficiency and reduce costs.Monitor budgets and income performance, reporting on results and supporting the achievement of financial targets.Ensure compliance with relevant legislation, GDPR, and organisational policies.Provide operational support and undertake additional duties as required.Knowledge, Skills and ExperienceExperience leading and developing a team in a customer-focused environment.Strong organisational, communication, and decision-making skills.Ability to prioritise workloads, solve problems, and manage complaints effe... Permanent