Customer Service Team Leader

Customer Service and Administration Manager Office Based Our client, a well-established and growing property leasehold management company, is looking to appoint an experienced Customer Service and Administration Manager to lead a busy team delivering exceptional service to leaseholders, clients and stakeholders. This is a hands-on management role where you''ll oversee a team of six customer service and administration professionals, working closely alongside another Manager/Team Leader to ensure operational excellence across the department. We''re looking for a confident, proactive manager who isn''t afraid to make difficult decisions, manage performance, and take ownership of complex customer issues. This role requires someone who can professionally handle escalated complaints, balancing empathy with commercial awareness and company policy rather than simply trying to please everyone. Key Responsibilities Lead, motivate and develop a team of six Customer Service and Administration professionals. Work collaboratively with a fellow Manager/Team Leader to ensure smooth day-to-day operations. Manage workflows, priorities and service standards across the department. Take ownership of complex and escalated customer complaints through to resolution. Support, coach and develop team members to achieve high levels of performance and accountability. Monitor KPIs, service levels and productivity, implementing improvements where required. Identify opportunities to streamline ..... full job details .....