Time Appointments are working on behalf of a leading logistics company based in Ipswich are looking for a motivated and experienced Customer Service Team Leader to join their friendly team! Duties and Responsibilities: Managing day-to-day commercial relationships with existing and potential customers Overseeing and developing transport operations within Cargo markets ensuring service met customer expectations Lead the Customer Service desk - mentoring colleagues and ensuring smooth daily operations Acting as the primary contact for customer complaints - resolving service-related issues effectively Managing account reporting including compiling and transmitting KPIs Ensuring accurate order processing including quotations, freight rates and cost updates Coordinating data accuracy, order management and system updates Skills and Experience Required: Experience managing a team Previous shipping and logistics experience Dealing with escalated queries Ability to work under pressure and to tight deadlines Excellent communication skills ..... full job details .....