Customer Service Team Leader

Customer Service Team Leader Customer Experience Team Leader £36,000Poole, DorsetUp to £36,000 + Monthly Bonus SchemePermanent Full-Time (40 Hours Per Week)Are you an experienced Customer Service Team Leader, Customer Experience Team Leader, or Customer Service Supervisor looking for your next career move?We''re recruiting for a highly organised and customer-focused Customer Service Team Leader to join a growing business in Poole. This is an excellent opportunity for a customer service professional with leadership experience to manage a team, improve customer satisfaction, and drive operational performance within a fast-paced environment.If you''re passionate about delivering exceptional customer experiences, coaching teams, and improving service delivery, this could be the perfect role for you.The RoleAs a Customer Service Team Leader, you will lead a team of Customer Experience Associates, ensuring customers receive outstanding support across telephone, email, CRM, and online ordering channels.Key responsibilities include:Leading and developing a high-performing customer service teamManaging customer enquiries via phone, email, and online platformsDriving customer satisfaction and service excellenceMonitoring team performance against customer service KPIsSupporting order processing, account management, and customer administrationManaging CRM records and ensuring accurate customer dataOverseeing customer projects and service-related initiativesBuilding strong relationships ..... full job details .....