Customer Service Team Leader (Supply Chain)

Position: Customer Service Team Leader
Location: Dudley, West Midlands
Job Type: Permanent / Onsite

My client, a logistics leader with world renowned recognition, are on the hunt for a Customer Service Team Leader to head up the team in the UK head office!

Role and Responsibilities –
In this role, your main responsibility will be to lead the daily delivery of service activities, taking ownership for teams’ overall tasks and workload.

Other responsibilities include:

• Mentor and train the Customer Service team to meet expected service standards
• Collaborate with the Customer Service & Asset Manager to design, implement, and monitor team processes
• Analyse processes within the Service team and look to perform CI activities
• Manage a dedicated portfolio of customers in the UK region

Experience or Qualifications –

• Tenured experience in a customer service lead role managing a team
• Experience in logistics and/or supply chain is paramount!
• Understanding of customer centric principles and service centre environments
• Excellent soft skills to motivate, coach and lead a team to achieving success

Benefits:

• 25 days annual leave plus Bank Holidays
• Competitive Pension Scheme
• Annual Bonus Scheme
• Private Health Care Options

Candidates who currently are a Customer Service Team Leader, Service Team Lead or Customer Service Supervisor may be suitable for this position.

For more information regarding this Customer Service Team Leader role please contact Ben Herd on (phone number removed) or (url removed)

Omega Resource Group is acting as an Employment Agency in relation to this vacancy.

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Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.