https://jobs.co.uk/job/customer-service-team-leader-rubicon-recruitment--92a8833d-b7c5-4282-8755-6c8a2fba2721 RSS feed for Customer Service Team Leader at Rubicon Recruitment. en-gb Thu, 11 Jun 2026 18:37:27 GMT https://jobs.co.uk/job/customer-service-team-leader-rubicon-recruitment--92a8833d-b7c5-4282-8755-6c8a2fba2721 https://jobs.co.uk/job/customer-service-team-leader-rubicon-recruitment--92a8833d-b7c5-4282-8755-6c8a2fba2721 Wed, 10 Jun 2026 23:00:00 GMT Location: Poole | Salary: £30000 - £36000/annum | Type: Permanent | Customer Services Team Leader | Poole | Up to £36,000 Lead a customer service team that''s genuinely proud of the experience it delivers. As Customer Services Team Leader , you''ll be the steady hand guiding a close-knit team, building trusted relationships with customers and colleagues alike, while keeping standards high and everything running smoothly. As a Customer Services Team Leader, you will benefit from: Monthly profit share bonus scheme 30 days paid holiday (including bank holidays) Company sick pay and an employee assistance programme Free onsite parking and free lunch every Friday Perks at Work scheme, birthday vouchers and subsidised workplace massage Cycle to Work scheme and regular company social events As a Customer Services Team Leader, your responsibilities will include: Leading and supporting a team of Customer Experience Associates, ensuring exceptional service by phone and email Overseeing order processing across ERP, CRM and web-based channels, maintaining accuracy and agreed cut-off times Monitoring team KPIs, including response times, on-time task completion and call handling standards Managing internal projects, holding team members acc... Permanent