https://jobs.co.uk/job/customer-service-team-leader-rubicon-recruitment--63bf0e17-5798-48ca-ad18-b6631fa123da RSS feed for Customer Service Team Leader at Rubicon Recruitment. en-gb Thu, 11 Jun 2026 17:06:30 GMT https://jobs.co.uk/job/customer-service-team-leader-rubicon-recruitment--63bf0e17-5798-48ca-ad18-b6631fa123da https://jobs.co.uk/job/customer-service-team-leader-rubicon-recruitment--63bf0e17-5798-48ca-ad18-b6631fa123da Thu, 11 Jun 2026 11:52:02 GMT Location: Poole | Salary: 30000.00-30000.00 Annual | Type: Permanent | Customer Services Team Leader Poole Up to £36,000Lead a customer service team that''s genuinely proud of the experience it delivers. As Customer Services Team Leader, you''ll be the steady hand guiding a close-knit team, building trusted relationships with customers and colleagues alike, while keeping standards high and everything running smoothly.As a Customer Services Team Leader, you will benefit from: Monthly profit share bonus scheme30 days paid holiday (including bank holidays)Company sick pay and an employee assistance programmeFree onsite parking and free lunch every FridayPerks at Work scheme, birthday vouchers and subsidised workplace massageCycle to Work scheme and regular company social events As a Customer Services Team Leader, your responsibilities will include: Leading and supporting a team of Customer Experience Associates, ensuring exceptional service by phone and emailOverseeing order processing across ERP, CRM and web-based channels, maintaining accuracy and agreed cut-off timesMonitoring team KPIs, including response times, on-time task completion and call handling standardsManaging internal projects, holding team members accountable and delivering on deadlinesS... Permanent