https://jobs.co.uk/job/customer-service-team-leader-resolute-recruitment--2724466f-3198-463c-974b-e0f182daf77a RSS feed for Customer Service Team Leader at Resolute Recruitment. en-gb Tue, 14 Jul 2026 21:02:33 GMT https://jobs.co.uk/job/customer-service-team-leader-resolute-recruitment--2724466f-3198-463c-974b-e0f182daf77a https://jobs.co.uk/job/customer-service-team-leader-resolute-recruitment--2724466f-3198-463c-974b-e0f182daf77a Mon, 13 Jul 2026 23:00:00 GMT Location: Lutterworth | Salary: £29500/annum | Type: Permanent | Job description: Customer Service Team LeaderJob Summary - Customer Service Team LeaderWe are seeking an experienced and dynamic Customer Service Team Leader to oversee and motivate our customer service team. The successful candidate will be responsible for ensuring exceptional service delivery, fostering a positive team environment, and driving continuous improvement. This role offers an exciting opportunity for a proactive individual with strong leadership and communication skills to make a significant impact within our organisation.Monday to Friday - Day Shifts40 Hours Per Week - Customer Service Team LeaderResponsibilities - Customer Service Team LeaderLead, supervise, and motivate the customer service team to achieve high standards of performance and customer satisfaction.Coordinate daily operations, ensuring efficient workflow and adherence to company policies.Provide training, coaching, and development opportunities to team members to enhance their skills and knowledge.Analyse customer feedback and service metrics to identify areas for improvement.Develop and implement strategies to optimise customer experience across all channels.Manage escalations effectively, resolving co... Permanent