Customer Service Team Leader

Job description: Customer Service Team Leader Job Summary - Customer Service Team Leader We are seeking an experienced and dynamic Customer Service Team Leader to oversee and motivate our customer service team. The successful candidate will be responsible for ensuring exceptional service delivery, fostering a positive team environment, and driving continuous improvement. This role offers an exciting opportunity for a proactive individual with strong leadership and communication skills to make a significant impact within our organisation. Monday to Friday - Day Shifts 40 Hours Per Week - Customer Service Team Leader Responsibilities - Customer Service Team Leader Lead, supervise, and motivate the customer service team to achieve high standards of performance and customer satisfaction. Coordinate daily operations, ensuring efficient workflow and adherence to company policies. Provide training, coaching, and development opportunities to team members to enhance their skills and knowledge. Analyse customer feedback and service metrics to identify areas for improvement. Develop and implement strategies to optimise customer experience across all channels. Manage escalations effectively, resolving complex customer issues promptly and professionally. Foster a positive team environment through effective communication and recognition of achievements. Collaborate with other departments to ensure seamless service delivery and address operational challenges. Maintain comprehensive records ..... full job details .....