https://jobs.co.uk/job/customer-service-team-leader-reed--ce14ba07-3226-460b-81c7-9df4afb8107a RSS feed for Customer Service Team Leader at Reed. en-gb Thu, 02 Jul 2026 01:38:28 GMT https://jobs.co.uk/job/customer-service-team-leader-reed--ce14ba07-3226-460b-81c7-9df4afb8107a https://jobs.co.uk/job/customer-service-team-leader-reed--ce14ba07-3226-460b-81c7-9df4afb8107a Wed, 01 Jul 2026 11:52:23 GMT Location: Worksop | Salary: 28000.00-28000.00 Annual | Type: Permanent | We are seeking a proactive and driven Customer Service Team Leader to join our client''s team in Worksop. This is a fantastic opportunity for an experienced team leader or customer service professional to step into a leadership role, supporting both the day-to-day operations and the development of a team of customer service agents Working on a rotational shift basis between 6:00am and 8:00pm, you will play a key role in ensuring outstanding service delivery while fostering a positive and high-performing team environment.Key ResponsibilitiesOperational LeadershipOversee daily team performance to ensure service levels, KPIs and quality standards are consistently metAct as a first point of escalation for customer queries and issuesMonitor workloads and allocate resources effectivelySupport continuous improvement initiatives to enhance customer experienceTeam Management and HR SupportProvide guidance, coaching and ongoing support to customer service agentsConduct 1-2-1s, performance reviews and development planningAssist with onboarding and training of new team membersSupport with HR-related processes including absence management, performance management and employee engagement initiati... Permanent